Lead Support Technician

Overview

Venor is proud to partner with Cabco Communications Group, a locally based organization in Dartmouth, Nova Scotia, on their search for a Lead Support Technician. This role will join the Managed IT Solutions division as a senior escalation resource across diverse client environments.

Responsibilities

• Design, implement and support infrastructure: servers, virtualization (VMware/Hyper‑V) and cloud (Azure, AWS).
• Build and support cloud/hosted environments: Microsoft365/O365, Exchange2013+, SharePoint, SQL, AzureAD/Entra.
• Administer core Microsoft services: Active Directory, Group Policy, Windows Server2012+, Windows10/11.
• Secure remote access and networking: configure VPNs, VLANs, traffic policies and enterprise security system solutions (Fortinet/Checkpoint or similar).
• Own the full lifecycle: research, diagnose, troubleshoot, resolve; document thoroughly; and elevate issues appropriately.
• Automate a...