Level 1 Tech Support -Remote

Job Name: Onsite Support Technician Company: Atos Location: Carretera a General Cepeda ****, Saltillo, Coahuila, MexicoJob Type: Full-time | Rotating shiftsRole Overview:The Onsite Support Technician provides hands-on technical support to end users at a designated client location.This role is responsible for resolving hardware, software, and basic network issues, ensuring systems operate efficiently while delivering a high standard of customer service.The position operates on a rotating shift schedule to ensure full coverage aligned with client requirements.Key Responsibilities:- Provide on-site technical support for desktops, laptops, printers, mobile devices, and peripherals- Diagnose and resolve hardware, software, and basic network issues- Install, configure, and maintain operating systems, applications, and system updates- Manage and respond to support requests using ServiceNow or other ITSM tools- Track, document, and resolve incidents and service requests in line with defined...