Description
Ensure 24/7 availability of SAP systems within the SAP ECS environment , responding promptly to alerts and incidents at the Linux OS and infrastructure layers across hyperscaler and SAP data centers.
Act as the L3/L4 escalation contact for critical production issues, strictly adhering to change management protocols .
Optimize operational procedures using automation techniques and implement solutions to improve efficiency, reliability, and platform performance.
Lead continuous improvement initiatives for SAP cloud services with a focus on scalability, security, and performance.
Collaborate with a diverse, global team to deliver enterprise-grade cloud services tailored to SAP applications.
Design and implement strategies to enhance customer experience and ensure compliance with SLAs .
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