LM211: Dedicated Customer Care Representative Senior

Responsibilities

• Bookings
• Customer Support
• Dedicated Account Desk
• Enquiries (Ad Hoc)
• Relationship Management
• Tracking & Monitoring Solutions (Including Prevention)
• Dedicated Customer Support
• Account Creation
• Process Onboarding
• Customer Inquiry
• Providing Quotes
• Complaint Handling
• Issue Resolution
• Case Management
• Service Recovery
• Pro‑active Prevention
• Claims Handling
• Escalated Issue Resolution
• Tracking
• Customer Relationship Management

Job Description

Involves online and telephone contact with external/internal customers within the functional area and completing any related administration.

Qualifications

Interpersonal Skills, Written & Verbal Communication Skills, Team Working Skills, Microsoft Office & PC Skills, Problem Solving Skills ...