Load King Customer Care - Product Matter Expert.

**Load King Customer Care - Product Matter Expert.**

**Job Description**

**Department** : Engineering

**Reports To:** Chris Wallace – Sr. Product Designer

**FLSA Status:** Exempt

**Salary Grade:** $60 - $90K

**Date:** 04/20/2026

**Location:** Kansas City, MO

**Summary:**

Load King Customer Care - Product Matter Expert, serves as the primary technical escalation resource and expert consultant for service operations, customers, engineering, and cross-functional teams. Functioning primarily in an office-based capacity, the SME provides remote diagnostic guidance, owns the Voice of Customer (VOC) process, develops and delivers technical training programs, and collaborates with engineering on product development and service strategy. This position requires deep product knowledge, strong analytical skills, diagnostic capability, and demonstrated ability to exercise independent judgment and make recommendati...