Loyalty and Customer Experience Manager

Shape MTY's loyalty landscape as the Loyalty and Customer Experience Manager. This role orchestrates collaboration between brands and partners to maximize engagement success.
As the Loyalty and Customer Experience Manager, you will optimize the implementation of loyalty programs while ensuring effective communication and governance. Your strategic leadership will enhance brand engagement and facilitate performance improvements across programs. Key skills include strong analytical thinking, stakeholder management, and a consultative approach.
Key Responsibilities:
• Serve as the liaison for brand and CX partner engagements
• Facilitate structured knowledge transfer and self-sufficiency
• Implement ongoing process efficiencies and manage workflows
• Coordinate promotional engagement planning with brands
• Lead discussions related to measurement and strategy
Requirements:
• Strong ability to manage stakeholder relationships
• Proven leadership in cross-functi...