Mainframe Application Production Support Engineer

Job Description

Mainframe Application Production Support Engineer

Toronto, ON - Hybrid (4 Days WFO)

Role Descriptions

• Application Custodianship ACA / ERIC / PARA (creation | review and closing)
• Closing Problem records, Providing updates to the Risk team, Risk assessment and management
• DR exercise | planning | approval | management | coordination | and participation
• Production mailbox and Incident Tickets Review | Triage | Analysis and Closing
• Production PIV e.g. | CIS/ALP | API via Postman | PMA Tool
• Production support & investigation (e.g. updating missing client name in SRF | client card/VVD status | replying to production inquiries)
• Work closely with a developer to address production issues
• Thales Purge (special courier of Client Cards) and Client Card Exception Report Review via Thales PROD website/portal