Major Incident Manager

**Major Incident Manager**
Are you passionate about the chance to bring your experience to a world-class company that is market-leading or both content and technology?
If yes, we're looking for you.
Join our team!
The primary purpose of the Major Incident Manager role is to ensure that Major Incidents are dealt with effectively and efficiently and that they are mitigated as quickly as possible, restoring service to users and customers within SLA targets.
The Major Incident Manager (MIM) will lead and drive the incident management process with authority and confidence, taking control of the recovery process from the outset, directing the technical conversation and ensuring everyone understands their roles and responsibilities in the process.
The MIM will drive the technical conversation, encouraging and challenging teams to identify solutions or workarounds as quicky as possible to restore service and normalize the customer experience.
**About the Role**:<...