Manager, Community Support and Information (Drummondville)

Job Overview

The Manager, Community Support and Information is responsible for end-to-end management of Parkinson Canada’s client support services. This includes overseeing a multi-channel helpdesk model that integrates people, clinical and non-clinical expertise, automation, and supporting systems to deliver high-quality, consistent, and scalable information and navigation services.

The role leads service operations, systems and process management, workforce planning, quality assurance, knowledge enablement, and performance management. The Manager also ensures community-facing communications related to support services are accurate, consistent, and aligned with operational capacity across teams and channels.

What You Will Be Doing

Service Operations and Systems Management

• Oversee the Support and Information service operating environment, including the helpdesk platform (e.g., Zendesk or similar), in collaboration with digital/technol...