Description
Manager, Complaint Governance and Insights
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date: Office Worker
Date: 14 May 2026
**Job description**
**GCB 5**
We are currently seeking a high calibre professional to join our team as a **Manager, Complaint Governance and Insights.**
**In this role you will:**
+ Drive efficiency and ensure consistency in complaints data management, including data quality checks, reconciliations, and reporting controls
+ Lead end-to-end RCA on complaint themes to identify systemic drivers, control gaps, and process weaknesses
+ Translate complaint data, case narratives, and customer voice into actionable insights and prioritised recommendations that improve customer outcomes and experience
+ Identify emerging risks and trends early; escalate with evidence-based analysis, impact assessment
+ Produce regular and ad hoc complaints...
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date: Office Worker
Date: 14 May 2026
**Job description**
**GCB 5**
We are currently seeking a high calibre professional to join our team as a **Manager, Complaint Governance and Insights.**
**In this role you will:**
+ Drive efficiency and ensure consistency in complaints data management, including data quality checks, reconciliations, and reporting controls
+ Lead end-to-end RCA on complaint themes to identify systemic drivers, control gaps, and process weaknesses
+ Translate complaint data, case narratives, and customer voice into actionable insights and prioritised recommendations that improve customer outcomes and experience
+ Identify emerging risks and trends early; escalate with evidence-based analysis, impact assessment
+ Produce regular and ad hoc complaints...
Ready to Seal the Deal?
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