Manager, Customer Experience and Success

Manager, Customer Experience and Success

Reporting to the Co‑CEO, the Manager, Customer Experience and Success is responsible for the overall relationship with the Pieux Vistech / Postech network portfolio. The network includes approximately 140 franchisees, dealers, and Master Dealers, of which nearly 80 are directly supported by Head Office. Network members are transitioned to this role after their first year of onboarding. This position focuses on performance, relationship management and long‑term value creation while maintaining strong operational accountability. In practice, this role acts as a control tower: orders, KPIs, network member needs, internal teams and timelines all converge here, requiring rapid prioritisation, anticipation of issues and a high level of clarity and operational flow.

Your Daily Impact – Customer Success

1. Network Portfolio Ownership

• Act as the primary point of contact for a d...