Manager, Customer Experience

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Annual Salary / Hourly Rate : $79,169-$93,140

Number of positions to be filled :1

Application Deadline :06/09/2026

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of its infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility.

The Manager, Customer Experience is responsible for leading and developing onboard and off-board employees to ensure safe, high-quality, and consistent customer service. This role oversees regulatory compliance, service delivery, employee performance, and customer issue resolution. It involves travel across the network, active supervision of frontline operations, coaching, auditing, and contributing to continuous improvement through tra...