Manager - Field Services

Req ID:
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Manager - Field Services to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
As a People Leader, the Manager is responsible for all aspects of hiring and development of their direct reports. The Manager is also responsible for delivery of services to our clients and client satisfaction.
Role Responsibilities
Responsible for directing the End User Field Service Team to achieve Quality, SLA, and Customer Satisfaction performance results, ensuring adequate field services, schedules, developing the team, and maintaining overall quality
Develop Personnel
Conduct Client Field Services Meeting
Team 1 on 1 Sessions
HR Onboarding / Off boarding
Provides direct supervision to a team of professional level team mem...