Manager, Guest Services Operations

Where exceptional guest experiences begin with leadership, strategy, and service excellence.

Property: Fairfield by Marriott, St. John's, Newfoundland (Marriott franchised property)
Department: Rooms Division – F&B & Guest Services
Job Type: Focus Service – Salaried
Reports to: General Manager

Overview

At the Fairfield by Marriott, St. John's, Newfoundland, a Marriott franchised property, we know that every detail of the guest journey matters from check‑in to departure, from breakfast service to banquets. Our Manager, Guest Services Operations leads both the Front Office and the hotel’s food & beverage functions, ensuring a seamless, high-quality guest experience across all guest‑facing areas. If you are a strong leader with a passion for hospitality, operational versatility, and a drive to deliver results, this role offers the opportunity to make a meaningful impact every day.

What You’ll Do