Manager, IT Service Desk

Education Level: Post-secondary education in Information Technology, Computer Science, Information Systems, or a related discipline (college diploma or university degree).

Base Location: Oshawa , ON

Shift: Days

Travel: 10%

Deadline to Apply: J 4 , 2026

Salary Range: $111,000.00 - $161,000.00 Per Year

JOB OVERVIEW

Ontario Power Generation (OPG) is looking for a dynamic, strategic and results‑driven professional to join our team as Manager, IT Service Desk. Reporting to the Senior Manager IT Services, this position is responsible for leading and continuously improving Service Desk operations and ITSM capabilities by managing resources, SLAs, performance metrics, process governance, automation, and customer satisfaction to deliver consistent, high‑quality service outcomes.

KEY ACCOUNTABILITIES

• Manage day-to-day Service Desk operations and assigned resourc...