Manager, Maintenance Operations (1 year contract)

Manager, Maintenance Operations (1 year contract)

Job Summary

Reporting to the Director, Maintenance, the Manager, Maintenance Operations will help direct all activities related to the day-to-day facility management of Dollarama store locations.

This position is to replace a maternity leave contract (~12-15 months).

Key Accountabilities

• Support, oversee, and mentor a team of service agents, coordinators, and supervisors in Montreal, as well as a team of call‑center agents based in El Salvador who assist with the daily dispatch and follow‑up of maintenance requests and tickets;
• Provide day‑to‑day support to the team and the entire network of stores across Canada, responding to emergencies, urgent requests, and unexpected operational issues;
• Manage a high volume of work in a fast‑paced environment, maintaining strong follow‑through and attention to detail;
• Develop and analyze ticketing...