Manager, Operations Controls and Governance

The Canada Operations 1st line Risk and Controls team is seeking an enthusiastic, organized and analytical individual as the Manager, Operations Control & Governance who will represent Canada Operations in execution of the core components of its Operational Risk Management Framework. The successful candidate will be a highly motivated, self‑driven and passionate professional who has solid knowledge and experience of Manulife’s Operations in one or more of these areas – Insurance, Affinity, Group Benefits Plan Sponsor Services, Contact Centres – and has worked extensively with business stakeholders and/or business risk management while being committed to successful delivery of important risk program deliverables.

This role will provide a dedicated focus on identifying, capturing and articulating key risks. Success will require a high degree of facilitation, collaboration, interviewing, influencing skills and close collaboration with business and functional areas subject ma...