Manager, Service Design

Job Description

Location: This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.

The Manager, Service Design is a strategic leader responsible for orchestrating the end-to-end design of university services to ensure they are seamless, efficient, and human-centered. Operating within the Office of Strategic Transformation and Delivery, this role bridges the gap between high-level institutional strategy and the lived experience of students, faculty, and staff. You will lead a team of practitioners to rethink how the University delivers value, moving away from siloed processes toward integrated service ecosystems. Your goal is to foster a culture of empathy-led design, ensuring that transformation initiatives are not just technically sound but intuitively functional for the people they serve.

Responsibilities

• Service Strategy & Vision: Partner with the Director to define the service desig...