Marketing Automation Training & Enablement Specialist

**Summary**:
**About the Role**:
**#LI-Hybrid**
**Location**: Mexico City
**Key responsibilities**:
- Design and deliver engaging live and on-demand training sessions for new marketing automation tools, capabilities, and processes
- Create clear, actionable enablement materials—including step-by-step guides, FAQs, and knowledge base articles—focused on journey design and execution
- Maintain and evolve a structured enablement curriculum tailored to various user roles and maturity levels
- Collaborate with Product Owners, Platform SMEs, and CX Planning teams to identify knowledge gaps and learning opportunities
- Establish and manage feedback loops to regularly refine and enhance training content based on user needs and platform evolution
- Monitor adoption metrics and user engagement to continuously improve the enablement strategy and measure impact
- Host office hours and provide ongoing support to ensure confidence and self-sufficiency a...