Marketplace Operations Sr. Manager

Team Overview

We are looking for an experienced and data-driven strategy & planning senior manager to lead and optimize marketplace performance across key cities in LATAM. In this role, you'll go beyond execution: you'll define strategy, create scalable processes, and influence cross-functional teams to drive courier growth, engagement, and retention.

As an experienced operator, you’re expected to bring strong business acumen, a track record of solving complex operational problems with data, and a proactive, ownership-first mentality. You will work closely with teams in Product, Marketing, Strategy, CX, and BI to design and implement impactful initiatives that scale.

Role Responsibilities

• Lead courier operations across Colombia, Costa Rica and Peru, with accountability for supply health, online hours, and fulfillment efficiency.
• Lead core, cross-functional projects that improve marketplace balance and performance.
• Desi...