Marmot Basin Jasper Alberta Rentals & Retail Supervisor

Marmot Basin Jasper Alberta Rentals & Retail Supervisor

Position Summary: The Rental & Retail Supervisor oversees the day-to‑day operations of the Rental Shop, Retail and Town Stores, Online Retail, Staff Scheduling and Guest Services. This position plays a key leadership role in staff supervision, customer service excellence, inventory management, and operational efficiency. Reporting to the Rental & Retail Manager and Director of Skiing, the Supervisor ensures alignment with departmental goals and service standards.

Key Responsibilities

• Supervise and mentor Rental & Retail Staff across all locations.
• Assist with onboarding, training, and performance reviews.
• Coordinate scheduling and shift planning to ensure adequate staffing levels.
• Foster a positive team culture with a focus on accountability, collaboration, and guest experience.
• Address and resolve staff performance issues and customer escalations prof...