MCI Call Center Sales Management Role

Join MCI as a Call Center Sales Manager, driving sales and enhancing customer service experiences. Lead a team focused on continuous improvement and operational excellence.
This on-site position at MCI involves leading a team of supervisors in a dynamic call center environment. You will foster a culture of accountability and innovation while improving overall client satisfaction. Your leadership skills will be instrumental in achieving revenue growth through effective management strategies.
Key Responsibilities:
• Oversee daily operations of a team of call center supervisors
• Drive coaching and development initiatives for performance enhancement
• Analyze operational metrics to develop improvement strategies
• Promote a culture of excellence and teamwork
• Collaborate with other departments for optimal service delivery
Requirements:
• Significant experience in managing call center operations
• Proven leadership and motivational skills
• Strong written ...