Member Support Team Lead

Important Notes ⚠ This position is based on-site in Mexico City, CDMX. Remote work is not available for this role. ⚠ Submitted resumes must be in English to be considered. About Us Since 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60 top markets with no deposits, hassles, or stress. About the Role Are you ready to lead a team where we think big, embrace challenges, and deliver exceptional service every day? We're looking for an authentic leader who thrives in a hands-on role, solves problems with a long-term mindset, and finds purpose in helping team members grow and succeed. As a Member Support Team Lead, you'll play a critical role in the day-to-day operations of our Member Support team. You'll handle escalations confidently, provide real-time support to agents, and ensure every member receives an exceptional experience. You will report t...