Full-time

Merchandising and Customer Engagement Manager

Posted by Michaels Stores • May 26, 2026

📍 orillia, on, Canada
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Description

Enhance in-store inventory management and customer engagement strategies. Achieve excellent merchandising standards and foster a positive shopping atmosphere in a retail setting.

This role focuses on managing inventory processes and providing exceptional service to customers. Collaborating closely with the Store Manager, you’ll ensure compliance with operational standards while leading your team to meet performance metrics. Key responsibilities include inventory control, planogram execution, and seasonal merchandising upkeep.

Key Responsibilities:
• Support compliance with Standard Operating Procedures
• Manage truck supply processes to achieve KPIs
• Oversee execution of planograms and seasonal sets
• Implement shrink and safety programs effectively
• Foster talent development and team training initiatives

Requirements:
• Preferred experience in retail merchandising and customer service
• Leadership skill...

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