Montreal Courier Services Client Representative

Join Omnitrans in Montreal as a Client Service Representative focusing on Courier Services. Your role will emphasize client satisfaction and the efficient management of logistics operations.
With over 3 years of experience in logistics, you will serve clients by assessing their needs and providing tailored solutions. The position involves managing shipments, processing claims, and ensuring smooth communication with clients and vendors. Partner with a team that values continuous improvement and impactful service delivery.
Key Responsibilities:
• Assess client needs to enhance satisfaction
• Manage and track shipment statuses effectively
• Foster strong client relationships through communication
• Address disputes and provide timely solutions
• Process claims and maintain administrative logs
Requirements:
• College degree required
• 3+ years logistics experience
• Bilingual in French and English
• Proficient in MS Office and adaptable to new software