MyClient Support Analyst (Toronto)

Analyze and Investigate

Analyze issues raised by the branch, Operations or our Business Partners. The analyst will provide details and explain discrepancies found to senior staff. Review outstanding investigations and upscale unresolved issues to senior staff. Identify root causes and trends to avoid re-occurrence and provide input for branch communications. Resolve data discrepancies that result in failure of client updates and update backend data required to support initiatives.

Relationship Building

Liaise with our Business Partners answering general questions, request reports and/or open investigations.

Operational Support

Respond to all incoming calls to the My Client Support line. Action and respond to all incoming emails to the My Client Account Management mailbox. Perform ad hoc testing for the maintenance releases for the My Client application. Maintain the My Client page on the intranet to ensure it is current and maintain the Ce...