Nam Payroll Contact Center Jr. Analyst (English Speaker) (Bogotá)

Johnson & Johnson Family of Companies is recruiting for a NAM Payroll Contact Center Jr. Analyst within the Johnson & Johnson Global Services organization. This position will be based in OneJnJ - Bogota, Colombia.

Job Information:

• Job Function: Finance
• Job Sub Function: Payroll
• Job Category: Professional
• All Job Posting Locations: Bogotá, Distrito Capital, Colombia

The Payroll Contact Center Jr. Analyst serves as a first point of contact for employees seeking assistance with payroll-related questions. This role handles payroll inquiries via phone, case submissions, and chat, addressing general pay questions through knowledge, policies and procedures. Using a case management system, the documents, tracks, and follows up on all requests, escalating issues to the Contact Center Manager or appropriate partners when additional support is required.

Key Responsibilities

• Serve...