Description
Join our team as a Night Shift Service Desk Analyst in Toronto, Canada, providing exceptional IT support. This customer service-oriented role focuses on troubleshooting and resolving IT requests efficiently and courteously.
This position offers a 6-month contract with potential for extension, ideal for individuals with 2+ years of customer support experience, particularly in healthcare. You will answer IT Service Desk calls, escalate issues, and utilize tools like Bomgar and KACE to provide outstanding service to our clients.
Key Responsibilities:
• Answer and log IT Service Desk calls via various channels
• Act as the primary contact for hardware and software requests
• Diagnose and resolve IT issues using available documentation
• Transfer and escalate requests to senior support as needed
• Record and manage incidents in the IT Service Management tool
Requirements:
• 2+ years of customer support experience required
• ITIL Foundations certification prefer...
This position offers a 6-month contract with potential for extension, ideal for individuals with 2+ years of customer support experience, particularly in healthcare. You will answer IT Service Desk calls, escalate issues, and utilize tools like Bomgar and KACE to provide outstanding service to our clients.
Key Responsibilities:
• Answer and log IT Service Desk calls via various channels
• Act as the primary contact for hardware and software requests
• Diagnose and resolve IT issues using available documentation
• Transfer and escalate requests to senior support as needed
• Record and manage incidents in the IT Service Management tool
Requirements:
• 2+ years of customer support experience required
• ITIL Foundations certification prefer...
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