Noc Specialist (1 Position Available) F/M

We are seeking a
NOC specialist
to join our Americas operations team in South Mexico City.
The NOC specialist plays a key role in guaranteeing the reliability, efficiency, and security of our solutions.
This role goes beyond standard monitoring: you will be responsible for real‐time event detection, in‐depth analysis, and troubleshooting across a complex video streaming ecosystem.
We are looking for a proactive professional who can work autonomously, adapting technical expertise to ensure seamless service continuity and optimize operational processes, while actively collaborating with team members to achieve shared goals.
Main Missions
Monitoring & Analysis
Operate and maintain monitoring tools (ElasticSearch, Grafana, Prometheus).
Detect anomalies and interpret complex technical signals beyond standard OS/network alerts.
Incident Management & Customer Care Representative
Perform first‐level diagnosis and triage based on documented runbook...