North York Hybrid Call Agent & Admin

Step into an impactful role as an Intake Call Agent & Administrator with Jewish Family and Child Service. This hybrid full-time position blends call management with vital administrative tasks in North York.
In this 12-18 month contract, you will handle incoming inquiries, log calls, and assist with documentation to support the clinical assessment team. Your expertise in case management systems and proficiency in Microsoft Office will play a key role in maintaining organized client records. An understanding of community resources and the ability to communicate in additional languages will enhance your effectiveness.
Key Responsibilities:
• Answer and log calls, directing them appropriately
• Support administrative needs for the clinical team
• Ensure accurate documentation of client information
• Perform searches within case management systems
• Coordinate records for case transfers as required
Requirements:
• Post-secondary degree/diploma in Office Administra...