Omnichannel QA Specialist — Elevate Customer Experience

A fashion retail company in Montreal is seeking a Quality Assurance Specialist to monitor and improve customer service interactions. The candidate will evaluate performance across various channels and provide feedback to enhance agent development and customer satisfaction. Requirements include 3+ years of QA experience, bilingualism in French and English, and strong analytical and communication skills. A comprehensive benefits package and a commitment to employee development are offered.
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