On-Site IT Support Analyst Position

Join the IT department as an IT Support Analyst, providing hands-on support to users. Your primary focus will be troubleshooting and maintaining hardware and software systems for smooth operations.
This full-time, on-site role under the IT Manager involves delivering high-quality technical assistance to employees and customers. You will accurately diagnose issues and resolve hardware and software concerns across a range of devices. Your expertise will also involve maintaining IT assets, monitoring systems, and contributing to various IT projects.
Key Responsibilities:
• Provide technical support via phone, email, or in person
• Diagnose and resolve desktop, laptop, and mobile issues
• Install and configure printers, scanners, and peripherals
• Monitor computer systems and networks for seamless performance
• Elevate complex issues to senior IT personnel
Requirements:
• Associate degree in Computer Science or related field
• At least 1 year of help desk expe...