Operational Services Manager at Zurich Canada

Elevate service delivery with Zurich Canada as the Multinational Services Manager, focusing on operational leadership and customer satisfaction. A hybrid work model enhances flexibility.

In this critical managerial role, you will guide the operations for our Multinational Business Unit, overseeing the service team and ensuring the highest standards of customer experience. Your leadership will be key in developing broker relationships and delivering effective trainings to support Zurich’s multinational offerings. The role requires a proactive approach to managing compliance and enhancing team performance.

Key Responsibilities: • Lead service goal attainment and metrics management • Train and support Multinational Service Specialists • Maintain strong broker relationships for better service • Ensure organizational compliance across all operations • Troubleshoot and resolve service-related issues

Requirements: • Bachelor’s Degree with 5+ years in Underwriting • ...