Operations Analyst for Microsoft Copilot

Drive operational success as a Microsoft Copilot Operations Analyst at McKesson. Your role will focus on user support and feature enablement for Microsoft 365 Copilot tools.

As the Operational Analyst, you will play a crucial part in ensuring the seamless functionality and high-quality user experiences of Copilot solutions. This includes support for daily operations, troubleshooting, and facilitating training for users across departments. Your work will enhance the efficiency and effectiveness of AI-powered tools enterprise-wide.

Key Responsibilities:
• Provide comprehensive L1/L2 Copilot support
• Develop knowledge bases and troubleshooting guides
• Deliver engaging training sessions and demos
• Monitor and report on platform usage metrics
• Collaborate with IT for operational excellence

Requirements:
• Bachelor’s degree or equivalent in relevant fields
• 5 to 7 years of IT operations experience
• S...