Operations Manager

Description

The Operations Manager will oversee and manage all aspects of a program related to field personnel and the operational components behind it. This includes interviewing, onboarding, and training field personnel; performance managing and developing field personnel; creating and maintaining personnel records that include sales performance and in‑store behavioural assessment; administering counselling, corrective action and monitoring reporting and training compliance.

The Field Operations Manager collaborates with internal stakeholders and ensures the program runs smoothly. The position works closely with the Internal Operations and Onboarding teams and manages off‑boarding processes aligning with HR and Payroll. It works directly with the National Field Manager to performance‑manage SECs, and ensures completion of all reporting and compliance with Mosaic and client expectations.

Responsibilities

Operational Strategy & Governance