Ops Analyst

What would you do?

• Analyze data related to product usage to bring new insights to the client in order to improve their operational goals
  

• Deliver training to clients on our functionalities and explain how to configure our software

• Resolve doubts on product usage/configuration/etc
  

• Carry out weekly follow up calls with our clients
  

• Escalate product or customer issues that need to be addressed by customer success managers
  

• Create documentation, presentations, user manual and other resources to help clients use the product effectively

• Accurately record meeting minutes, including key points discussed, decisions made, actions agreed upon and deadlines set during the meetings
  

• Guide the client in incident escalations with the support team.
  

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