Optima Customer Success Manager - Totalcare

Optima Customer Success Manager - TotalCare
Location: Remote Home Office
Reports to: VP, Customer Success
The Opportunity
Optima Consulting is seeking a strategic, customer focused Customer Success Manager TotalCare to lead and continuously evolve our Application Management Services AMS program, Optima TotalCare. This role is responsible for delivering proactive support for enterprise platforms including SAP, OpenText and Custom Certified SAP-On Adds ensuring reliability, optimization, and long-term customer success.
The ideal candidate combines strong customer success leadership, operational discipline, and a modern service delivery mindset. This leader will leverage data, automation, and AI enabled tools where appropriate to improve support efficiency, reduce recurring incidents, and enhance customer outcomes.
If you thrive in a fast-paced consulting environment and are passionate about delivering exceptional service while continuously improving how support...