Order Management Sme & Customer Service

**Job description**:
This is an Order Management role within the US Customer Operations Indirect team, supporting the US Market.
Customer facing role with strong partner engagement.
Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives.
**_ Responsibilities: _**
- Responsible for orders to be processed effectively and efficiently; ship and deliver per business and partner expectations, including shipment track & trace to delivery and invoice.
- Acts as a first point of contact for regular, on-going customer accounts for daily operational matters.
- Ensure orders are executed to meet service level agreements and supply chain requirements to deliver exceptional customer experience.
- Resolves operational issues that may arise from the end-to-end Supply Chain process (e.g., order status, returns, and deliveries, invoicing, and financial post
- sales programs).
- Engages cross-func...