Part-Time Customer Care Position Kitchener

Join the ParaMed team as a part-time Customer Care Coordinator in Kitchener, Ontario. Provide crucial support that matches clients needing care with dedicated field staff.

This part-time role requires exceptional customer service skills and the ability to manage stressful situations effectively. As a Customer Care Coordinator for ParaMed, you will be the first point of contact for clients, ensuring their needs are met with compassion. Flexibility in scheduling, including alternating weekends, is a must for this position.

Key Responsibilities:
• Handle all incoming calls with professionalism
• Facilitate one-call service solutions wherever possible
• Guide calls to correspond with the right desk
• Show empathy towards client concerns
• Enhance clients’ lives through effective communication

Requirements:
• One year of relevant administrative experience is preferred
• Post-secondary education considered an as...