Parts Journeyperson

Description

Key Responsibilities

• Support on‑site customer service operations by ensuring timely, accurate parts availability.
• Process customer orders: stage, prepare, and track kitted parts for maintenance activities; (picking, packing, receiving, inventory management, and material handling).
• Process returns, credits, and component core returns with complete documentation.
• Communicate parts ETAs, shipping options, and freight estimates to internal and external stakeholders.
• Follow up on expedited parts requests from the customer and PSSRs until fully resolved.
• Execute Vendor Managed Inventory (VMI), including bin checks and replenishment. Conduct cycle counts, inventory reconciliation, and discrepancy investigations.

Other Functions

• NEP sourcing of CAT and non‑CAT parts
• Procurement of non‑CAT parts
• ...