Patient Care Advocate/Specialty Pharmacy Technician

**Overview**

**This position is from 11am-8pm EST**

**Scope of Responsibilities:** Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees

**Job Summary:** Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment.

**Responsibilities**

+ Responsible for accurate data entry of incoming prescriptions, if required
+ Responsible for accurate selecting billing and shipping methods for incoming patient orders
+ Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
+ Document patient reported information into TherigySTM
+ Provides resolution to customer service issues to ensure member satisfaction
+ Work with members to provide resolution to payment related issues on accounts/orders
+ Maintain and keep reasonable production a...