Patient Care Coordinator (Stem Cell Clinic)

**Position Overview**A Patient Care Coordinator (PCC) at Cellular Hope Institute serves as the **first point of contact and main liaison** between patients and the clinic.They ensure every patient receives exceptional care and a seamless experience, from the first inquiry to post-treatment follow-up.The role blends **sales, patient advocacy, coordination, and administrative tasks**, requiring strong communication skills, empathy, and organizational ability.The PCC embodies the clinic's vision of **concierge-level, transparent, and personalized care**.
**Core Responsibilities**1.**Patient Communication & Relationship Management**- Serve as the **primary contact** for all prospective and current patients.
- Provide **clear, empathetic, and accurate information** about treatments, protocols, and patient experience.
- Build trust and reassurance by addressing patient concerns, guiding them step by step through the journey.2.
**Lead Qualification & Pre-Consultation**- Rev...