Patient Experience and Retention Advisor

Become a Patient Experience Advisor, supporting LASIK patients through their journey with warmth and expertise. Leverage your communication skills to clarify medical information and enhance patient decision-making.
This role involves engaging with patients right after their pre-operative assessments to guide them in understanding their vision correction options. You'll act as the key link between clinical knowledge and the patients’ personal choices, adapting your dialogue to resonate with their concerns. By meticulously maintaining records and employing follow-up strategies, you will improve treatment commitment and overall patient satisfaction.
Key Responsibilities:
• Facilitate patient journey decisions with clarity
• Clarify options and answer patient queries effectively
• Bridge the clinical and personal decision-making process
• Assist in scheduling and logistics for surgeries
• Execute personalized follow-ups to ensure engagement
Requirements:
• Backgr...