Patient Outreach Specialist (Bogotá)

Job Information

Work Arrangement: Onsite.

Location: Bogotá, Colombia.

Employment Type: Indefinite term contract.

Shift: Monday to Friday, 9:00 – 6:00 EST.

Responsibilities

• Engage with patients through outbound calls to schedule appointments and follow up on treatments.
• Ensure accurate and timely appointment scheduling using tools such as Monday or Excel.
• Provide outstanding customer service by addressing patient inquiries and concerns.
• Build rapport and foster positive relationships with patients.
• Collaborate with healthcare providers and administrative staff to coordinate patient scheduling.
• Document and update patient information accurately in the system.
• Follow established protocols and guidelines for patient outreach and scheduling.

Qualifications

• Proven experience in customer service or a related field.
• Excellent phone skills and abili...