Patient Service Assistant at LifeLabs

Become the first point of contact at LifeLabs as a Patient Service Centre Assistant. Ensure a safe, positive experience for patients while managing diverse responsibilities in a full-time role.

LifeLabs is seeking a Patient Service Centre Assistant with 1-3 years of customer service experience. This position requires exceptional interpersonal skills, effective communication, and familiarity with medical terminology. You'll prioritize tasks in a busy environment, assist with specimen collections, and maintain a professional atmosphere for clientele.

Key Responsibilities:
• Welcome and assist customers to ensure their comfort
• Manage customer inquiries and resolve situations promptly
• Enter patient details into the queue and wait time system
• Review requisitions and instruct patients on specimen preparation
• Prepare specimens for courier pickup within deadlines

Requirements:
• 1-3 years of customer service exp...