Pega L3 support consultant

Job Title: Pega L3 support consultant

Location: Toronto || Hybrid

Duration: 12+ Months

Interview Mode: Video

Key Responsibilities

Own end-to-end resolution of L3 incidents via ServiceNow, including RCA and closure within SLA

Perform deep technical analysis across Pega, Spring Boot services, integrations, and database layers

Utilize:

Splunk for log analysis, correlation, and triage

Dynatrace/DataDog for performance analysis and dependency mapping

Support and monitor:

Batch jobs, schedulers, queue processors, listeners, and application health

Raise, track, and manage defects in JIRA / JTFM, including:

Detailed RCA documentation

Mapping production issues to backlog items

Driving fixes to closure with Dev teams

Participate in daily defect triage calls and ensure alignment between production issues and JTFM tracking

Exe...