Personal Banking Associate

Job Overview

We are looking for a Personal Banking Associate to work at our Squamish branch. The role focuses on building relationships with customers, providing banking solutions, and ensuring a positive customer experience.

Compensation

Pay range: $22.45 – $29.97 CAD per hour.

Responsibilities

• Engage customers in day‑to‑day advice needs, service transactions, digital education, and problem resolution.
• Understand customer needs and direct them to the appropriate team member while exercising discretion.
• Educate customers on mobile, ATM, and online banking to build confidence in emerging digital trends.
• Support frontline staff with scheduled cash and non‑cash transactions, resolve critical issues, and report non‑standard matters to management.
• Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence.
• Particip...