Planner, Engagement, Retention and Loyalty CRM

Role Summary

Mississauga, ON – Full‑time, Hybrid (4 days in‑office). Holds a university degree or college diploma in Business or a related field. Works onsite at Nissan Canada Inc. (NCI) Head Office.

Responsibilities

• Propose, plan, develop, and support execution of customer communication campaigns across the lifecycle; recommend CRM strategies and enhancements to drive integrated, multi‑touch omni‑channel campaigns.
• Analyze customer data and feedback to support engagement, retention, and loyalty strategies; develop testing scenarios and insights to optimize future campaigns.
• Develop and maintain the Aftersales CRM campaign calendar; prepare dealer bulletins, communications, and governance materials.
• Lead strategic forecasting and executive reporting for Global Aftersales Service Retention performance.
• Collaborate with internal, agency, and technical teams to ensure accurate data extraction, timely campaign deployme...