Principal Customer Success Advisor (Santiago)

The Company

Our technologies are shaping the production and people‑related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.

Purpose of Position

Principal Customer Success Advisors are technical specialists and trusted advisors for HxGN Mining solutions. They work directly with customers, BDMs, Account Managers and Product Development teams.

They are responsible for ensuring retention and customer growth through the following:

• Working alongside regional AMs/BDMs to support them during the pre‑/post‑sales process by defining &scoping technology solutions for mining customers.
• Acting as the trusted advisor for the customer to ensure the HxGN solutions will deliver against customer needs.
• Providing proactive customer care for successful adoption of HxGN solutions.
• Identifying on a regular basis opportunities for customers to gain more value out of HxGN solutions...