Proactive Bilingual Customer Agent Focused on Client Engagement

Join as a Bilingual Customer Care Representative, where your language skills shine. Provide exceptional service and build strong relationships in a vibrant work environment that values customer satisfaction.
This position, reporting to the Senior Customer Care Manager, involves a mix of handling customer requests and communication with the Field Service team. The ideal candidate will demonstrate organization and proactivity while engaging swiftly with clients. Strong problem-solving skills are essential for addressing inquiries and complaints.
Key Responsibilities:
• Deliver outstanding customer service during all interactions
• Respond to inquiries through phone and online channels
• Quickly resolve issues or escalate cases as needed
• Manage professional responses to customer complaints
• Achieve or exceed established performance metrics
Requirements:
• Bilingual in French and English is essential
• At least 3 years of experience in customer service
•...